If you would like support from an interpreter, you can contact us using the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing and/or have a speech impairment, you can make and receive calls using the National Relay Service (or NRS). The department uses NRS to ensure our contact numbers are accessible. To access a standard, mobile, 1300, or 1900 number for the department:
- TTY users - phone 133 677 and ask for the phone number you wish to contact.
- Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 and ask for the phone number you wish to contact.
- Internet relay users - visit the National Relay Service website and ask for the phone number you wish to contact.
To access an 1800 number for the department:
- TTY users - phone 1800 555 677 and ask for the 1800 toll-free number you wish to contact.
- Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 and ask for the 1800 toll-free number you wish to contact.
- Internet relay users - visit the National Relay Service website and ask for the 1800 toll-free number you wish to contact.