Transition arrangements allow for codes of practice approved under the Occupational Safety and Health Act 1984 and Mines Safety and Inspection Act 1994 to continue being in effect as if approved by the Minister under the WHS Act.
The aim of this code of practice is to help employers and employees address occupational safety and health issues related to callcentre work.
It recommends ways in which safety and health hazards commonly associated with call centre work can be addressed in accordance with the Occupational Safety and Health Act 1984 (referred to in this document as the Act), the Occupational Safety and Health Regulations 1996 (referred to in this document as the Regulations) and other relevant Commission for Occupational Safety and Health (referred to in this document as the Commission) codes of practice and standards.